Thank you for your RCI request!
We will review the application and respond to you within five (5) business days.
Sign Up to become a member of the RCI Program
In order to sign up for the RCI program, please follow the steps listed below. Every individual installer who is interested in signing up for the RCI program must complete this process. If you are sharing a Russound portal account with other installers in your company, you will need to create a personal Russound Portal Account for your RCI membership.
Step 1 |
Create a Russound Portal Account If you already have a personal Russound Portal account, proceed to Step 2 |
Step 2 |
Complete the Registration Form Use the same email address that is used for your personal Russound Portal Account. The form should only take a few minutes to complete. You will receive a response within five (5) business days. If you have an upcoming Russound installation, please make sure to begin this process as soon as possible. |
Q: How can I become a Russound Certified Installer (RCI)?
A: It's easy. Use your Russound Portal logon to complete this web form to apply to the RCI program. If you currently share a Russound Portal logon and need your own, you can get one here.
Q: What products will be part of this program?
A: The RCI program is integrated into the MCA-Series Russound multizone controllers, the MCA-66, MCA-88, and the MCA-88X, the MBX-Series Russound Wi-Fi Streamers, the MBX-PRE and MBX-AMP, and all XStream Series products, the XSource and XZone4. Additional Russound products will join the program as they come to market.
Q: Why is Russound "locking" some of its products?
A: This new feature reinforces Russound’s commitment to provide the ultimate user experience by guaranteeing that many of our key products are only installed by industry professionals.
Q: Does Russound collect or track end user information with this program?
A: Russound does not collect any end user personal information.
Q: Do I need to be a direct dealer to be a Russound Certified Installer?
A: The RCI program is available to all installers who purchase their Russound products through an authorized sales channel, whether it's through one of our distribution partners or as a direct dealer.
Q: All of the installers in my company share a portal account. Can I use that for the RCI program?
A: Since the RCI program certifies installers, not companies, each installer must have their own unique portal account.
Q: Will my company be listed on the Russound website once I become a certified installer?
A: After becoming a Russound Certified Installer and you've unlocked at least 2 Russound products reach out to our team to be added to our Dealer Locator.
Q: Is there a cost associated with becoming a Russound Certified Installer?
A: There is no charge to installers for becoming Russound Certified Installers.
The Russound Certified Installer (RCI) Program is designed to provide the best possible product and installation experience to our consumers while maximizing the value that the thousands of Russound installers in the US and around the world offer to their customers throughout the sale and installation process. With the RCI Program, Russound guarantees that a dedicated Russound Certified Installer is fully involved in the installation process of Russound products. The knowledge, experience, customer service, and after-sales support of a Russound Certified Installer provides enormous benefits to the end-user and is the principal way that Russound can provide a consistent product experience.
Program Highlights
- Supported Products – The RCI program is integrated into the SMZ-Series and MCA-Series Russound multizone controllers, the SMZ8, SMZ16-PRE, MCA-66 and MCA-88, and the MBX-Series Russound Wi-Fi Streamers, the MBX-PRE and MBX-AMP. Additional Russound products will join the program as they come to market.
- Products ship "locked" – All products that are part of the RCI program will be shipped from Russound in a locked state. Once they are powered up, they will only be able to display a message saying “Russound Certified Installer Required”. The products will not operate until a Russound Certified Installer connects them to the internet and unlocks them.
- Easy to unlock – There is no complex unlocking process. A Russound Certified Installer merely needs to enter their username and password into an RCI product using the web browser on their smartphone, tablet or laptop. All RCI products are internet-enabled and instantly verify the identity of the installer to unlock for use.
- Distribution Partner customers and Direct Dealers eligible – The RCI program is available to all installers who buy their Russound products through any authorized sales channels, whether it’s through distribution partners or as a direct dealer.
- Trackable, while assuring customer privacy – Russound knows how important privacy is to its customers. Because of that, no customer information is ever required, entered, or tracked as part of this program. Russound will track the products used in this program only through a unique electronic product identification number that will be paired with the credential of the specific Russound Certified Installer who performed the installation. Russound will not be able to obtain any private customer information through this program.
If you want to sign up to become a Russound Certified Installer, follow the instructions here:
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